Refund Policy
This page explains how refund requests are handled for Turn Global projects and service engagements.
Refund Overview
Eligibility
Refund eligibility depends on the signed project agreement, delivered milestones, and effort already completed at the time of request.
Request window
Refund requests should be submitted as early as possible and in writing for timely evaluation and resolution.
Assessment process
Our team reviews scope, delivered work, and contractual terms before issuing a refund decision.
Processing timelines
Approved refunds are processed via the original payment channel, subject to banking and payment provider timelines.