Support at TurnGlobal
Find answers to common questions about our web, apps, and cloud services. We're here to help you get the most out of your TurnGlobal products.
Support Categories
Frequently Asked Questions
Web
Websites, web apps, and hosting.
My website is down - what should I do first?
Check whether the issue affects every page or just one, then clear your browser cache and try another device or network. If the site is still unreachable, email us at support@turn.global with the URL and a screenshot so we can investigate immediately.
How do I request a content or design change?
Send the page URL and the exact change you need to support@turn.global. For larger redesigns or new sections, we will scope the work and share an implementation plan before starting.
Do you manage hosting, domains, and SSL certificates?
Yes. We handle hosting, DNS, domain renewals, and SSL certificate provisioning and renewal for sites we maintain. Let us know your domain and we will confirm what is covered under your plan.
How can I improve my site's performance?
We review Core Web Vitals, image optimization, caching, and CDN configuration as part of ongoing support. Reach out and we will run a performance audit and prioritize the highest-impact fixes.
Apps
Mobile and custom enterprise applications.
How do I report a bug in my app?
Email support@turn.global with the device and OS version, steps to reproduce, and a screenshot or screen recording if possible. The more detail you provide, the faster we can isolate and fix the issue.
How are app updates and new releases handled?
We manage build, testing, and submission to the App Store and Google Play, along with versioning and release notes. Critical fixes are prioritized and can be expedited on request.
Can you add new features to an existing app?
Yes. Share your requirements and we will assess feasibility, estimate effort, and provide a delivery timeline before development begins.
What about user data and account issues?
For account access, data exports, or deletion requests tied to an app we built, contact support@turn.global and we will respond in line with your data and privacy agreements.
Cloud
Cloud infrastructure, migration, and managed services.
How do I report a cloud outage or degraded service?
Email support@turn.global with the affected service and the time the issue started. For managed infrastructure, our monitoring often detects incidents automatically, but a direct report helps us prioritize.
Do you offer backups and disaster recovery?
Yes. We configure automated backups, retention policies, and recovery procedures as part of our cloud management. We can review your current recovery objectives and adjust them to your needs.
Can you help us migrate to the cloud?
We plan and execute migrations across major providers, including assessment, architecture, and cutover. Contact us and we will map your current environment and propose a migration plan.
How do you handle cloud security and access?
We apply least-privilege access, encryption in transit and at rest, and regular review of security configurations. Reach out to request an access change or a security review of your environment.
Marketing
Digital advertising, analytics, and campaign optimization.
How do you manage Google Ads campaigns?
We create, optimize, and monitor Google Ads campaigns focused on performance and ROI. We handle keyword research, bid management, ad copy testing, and conversion tracking to maximize your return on investment.
What about Meta Ads (Facebook & Instagram) management?
We build and optimize Meta Ads campaigns with audience targeting, creative testing, and continuous performance monitoring. We focus on audience segmentation, budget allocation, and conversion optimization to improve your ROAS.
Do you run Apple Ads campaigns?
Yes, we manage Apple Search Ads campaigns for app promotion and Apple News ads for brand awareness. We handle keyword selection, bid strategy, and performance tracking to drive quality installs and engagement.
How do you track ROAS and campaign performance?
We implement conversion tracking via pixels, UTM parameters, and server-side tracking to measure ROAS (Return on Ad Spend). We provide weekly or monthly reports with key metrics like CPC, CTR, conversion rate, and revenue per ad spend.
What is MS Clarity and how do you use it?
MS Clarity is a free analytics tool that provides session recordings, heatmaps, and user behavior insights. We use it to understand how visitors interact with your website, identify friction points, and optimize user experience to improve conversion rates.
Can't find what you need?
Reach out to our support team directly and we'll get back to you with a practical answer.