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Terms of Conditions.

Introduction

Welcome to Turn Global (https://turn.global). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our website, services, and any agreements made with Turn Global. Please read them carefully.

1. Definitions

  • “Company” refers to Turn Global, its website (https://turn.global), and its subsidiaries.
  • “Client” refers to any individual, organization, or business that engages with Turn Global for services.
  • “Services” include but are not limited to development, marketing, and managed services offered by Turn Global.
  • “Third-Party Services” refer to tools, platforms, or services provided by external vendors used in conjunction with our services.

2. Website Usage

  • The content on our website is for informational purposes only and may be updated without prior notice.
  • You agree not to use the website for any unlawful purposes, including uploading harmful material, hacking, or violating the rights of others.
  • Turn Global retains all intellectual property rights to the website’s content. Unauthorized use of any materials may result in legal action.

3. Client Projects

At Turn Global, all client projects are governed by a detailed service agreement or project scope document, which outlines deliverables, timelines, milestones, and responsibilities. These documents are carefully designed and mutually agreed upon to ensure clarity and alignment between the client and Turn Global.

We are committed to delivering high-quality work tailored to each client’s unique requirements, leveraging industry best practices, innovative solutions, and a results-driven approach. However, the success of the project also depends on active collaboration and timely communication from the client, including the provision of required information, resources, and approvals as specified in the agreement.

Client Responsibilities:

  • Clients are expected to meet all outlined obligations, including timely responses, payments, and access to necessary systems or data.
  • Delays in client cooperation may impact project timelines, quality, or outcomes, for which Turn Global cannot be held responsible.

Project Termination:

  • Turn Global reserves the right to terminate a project under the following conditions:
    • The client fails to meet obligations as outlined in the agreement.
    • There is a breach of the terms and conditions.
    • The scope of work changes significantly without mutual agreement.

In such cases, Turn Global will provide written notice and an opportunity for resolution. If termination occurs, any deliverables completed up to that point will be made available to the client as per the agreed terms, provided payment obligations are met.

Flexibility and Change Management:
Turn Global understands that project requirements may evolve. Any changes to the project scope, timelines, or deliverables will be managed through a formal change request process to ensure transparency and mutual agreement.

We value a collaborative partnership and strive to provide a seamless and productive project experience while adhering to high standards of professionalism and accountability.

4. Data Privacy

  • Turn Global is committed to protecting the privacy of its clients and their customers.
  • Zero Data Sharing Policy: We do not sell, share, or expose any client or client-related data to third parties.
  • Turn Global may use necessary data solely to perform services, and only minimal information will be shared with third-party services when required (e.g., cloud hosting, SMTP services).
  • We comply with all legal obligations, including cooperating with lawful governmental or judicial inquiries. However, only client data will be shared under such circumstances, not their customer data unless specifically requested by the legal inquiry.

5. Third-Party Services

  • Turn Global may integrate third-party tools and platforms to enhance and deliver its services effectively. These may include, but are not limited to, cloud hosting providers, email services, and analytics tools.

  • We take care to thoroughly vet all third-party providers to ensure they comply with industry standards for data security and privacy. However, Turn Global cannot be held liable for any breaches, misuse, or incidents arising from the operations or vulnerabilities of these third-party services.

  • By utilizing our services, you acknowledge and agree to adhere to the terms and policies of any third-party services that may be engaged in the delivery of our solutions. These providers operate independently, and their policies govern the handling and protection of data under their systems.

6. Limitation of Liability

  • Turn Global is not liable for any indirect, incidental, or consequential damages arising from:

    • The use or inability to use our website or services.
    • Errors, omissions, or inaccuracies in the information provided.
    • Interruptions or breaches caused by third-party services.

    While we provide full support for data recovery efforts, the success of such efforts depends on the nature of the incident or breach. We proactively perform regular backups, conduct security checks, and implement necessary updates to minimize risks and ensure data integrity.

    Our liability is limited to the fees paid by the client for the specific service provided.

7. Termination

  • Turn Global reserves the right to terminate services or restrict access to the website at any time, without prior notice, if these terms and conditions are violated.

  • Upon termination, all data and materials shared by the client will be managed in compliance with our Privacy Policy.

  • Client deliverables from Turn Global are subject to review, discussion, and mutual approval prior to any termination of services. This ensures clarity and alignment on outstanding work and obligations.

8. Payment and Refunds

  • All payments for services must be made as outlined in the respective service agreement.
  • Refunds will only be issued as per the terms of the service agreement and are subject to approval.

  • If a refund is issued, it will be processed using the original payment method only.

9. Intellectual Property

  • All content, designs, code, and deliverables created by Turn Global remain the sole property of Turn Global until the client has made full payment as per the terms of the service agreement.

  • Unauthorized use, reproduction, or distribution of any intellectual property belonging to Turn Global is strictly prohibited.

  • Each service we provide is governed by specific agreements, including terms related to intellectual property. These agreements clearly outline the ownership and usage rights of deliverables.

  • For projects covered under a Non-Disclosure Agreement (NDA), certain intellectual property rights may still reside with Turn Global, as stipulated in the relevant agreements. Clients are encouraged to review and understand the terms outlined in their respective agreements.

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka.
  • Any disputes arising under these terms shall be resolved in accordance with the legal system of Sri Lanka.

11. Amendments to Terms

Turn Global reserves the right to update these terms and conditions at any time without prior notice. Continued use of our website or services indicates acceptance of the latest version of these terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Email: info@turn.global
Website: https://turn.global